Shipping Policy

1. Do you ship internationally?

Yes, we’re delighted to offer international shipping and share our handcrafted nails with customers around the world. Shipping options and any applicable fees will be calculated and displayed at checkout based on your location.

Enjoy complimentary shipping on orders of $99 or more. We look forward to sending a little beauty your way, wherever you are.

2. Shipping Timeline

Each set from Solisbloom Atelier is thoughtfully handcrafted by our nail artists with care and attention to detail. Your order will be dispatched once your nails have been completed and are ready to begin their journey to you.

Please note that our processing times apply to business days only and exclude weekends and public holidays.

Once your order has been shipped, you’ll receive a confirmation email with tracking information so you can follow your package’s progress.

Shipping fees and estimated delivery times will be displayed at checkout. Delivery timelines are based on average estimates, and tracking updates may occasionally take a little longer to appear. If your tracking information has not updated for more than a week, please don’t hesitate to contact our customer service team. We’ll be happy to assist and work with our shipping partner to help ensure your order arrives smoothly.

For custom nail designs, additional time may be needed for consultations, sourcing unique materials, and refining colors or details to bring your vision to life. Since each custom set is created especially for you, the completion and shipping timeline will depend on your design discussion with our Customer Service team. Please reach out to us for a personalized estimate.

3. Can I change my address or cancel my order?

If you need to update your shipping address or request an order cancellation, please contact us within 12 hours of placing your order. We’ll do our best to assist with any changes before your order enters the crafting process.

Please note that orders cannot be cancelled or modified after 12 hours, as our nail artists begin carefully preparing and creating your Solisbloom Atelier set shortly after purchase.

If you need assistance, please reach out to our customer service team, and we’ll be happy to help with any questions.

4. What if my package is lost or stolen?

Once your Solisbloom Atelier order has been shipped, please keep an eye on your tracking information and ensure your package is delivered to a secure location.

If your package is marked as delivered but you’re unable to locate it, please check with household members, neighbors, building management, or your local carrier for assistance.

If your package is lost or stolen, please contact us at solisbloomatelier@gmail.com.
Our customer service team will work closely with you and the carrier to investigate the issue and help find the best possible solution.

We’re always here to support you and ensure your shopping experience with Solisbloom Atelier is as smooth as possible

5. What if my order arrives damaged?

At Solisbloom Atelier, each set is carefully handcrafted and thoughtfully packaged before it begins its journey to you. However, in rare cases, packages may experience damage during transit.

If your order arrives damaged, please contact us at solisbloomatelier@gmail.com within 48 hours of delivery and include photos of the packaging and the damaged item.
Our customer service team will review the details and work closely with you to find the best possible solution.

Your satisfaction is important to us, and we’re committed to making your experience with Solisbloom Atelier a beautiful one from start to finish.